Business communication The following section focuses on the communication aspects of business practice and outlines practical points that you should consider and use when making contact with a German counterpart. In business and in the workplace, on the domestic front and in our social lives, we all stand to benefit from more effective communication skills. Every country has its own way of saying things.
Almost everyone wants to be active in this market, and for the most part, almost everyone already is. For this reason, stiff competition exists among many almost identical products and services. This fact not only leads to increased pressure to differentiate product quality and characteristics, but it also increases the importance of how a business presents itself to the German market.
Of course, a company's products play a large roll in its performance, but, more subtly, so do its employees. Most of us know just how important social behavior are when doing business in our own cultures, and this holds true when working abroad as well.
Whether one is taking part in trade fairs, carrying out price negotiations with partners or colleagues, talking with end-customers, or applying for a job abroad, appropriate business conduct helps create mutual trust and understanding and is, therefore, often the key to business cooperation and success.
But what behavior are expected in Germany, a country where the people are known for their guttural language, their obsession with "Ordnung", their square-jawed seriousness, and other habits and sensitivities?
You can help ensure the achievement of business success with the Germans when you are informed about the cultural differences and expectations in Germany and the situations in which they are important.
It is then possible to act appropriately when the time comes and improve your chances of closing that "big deal" or establishing respectful working relationships thus setting yourself and your organization ahead of the competition. The purpose of this book is to help the business professional or student prepare for an assignment in Germany.
We surfed the web, combed through the literature, and talked to a whole spectrum of foreign professionals working in Germany.
After lots of brainstorming, we developed a list of practical and useful guidelines for helping business students and professionals negotiate the social challenges of a business encounter.
Our advice is also designed to help avoid uncomfortable situations and tactfully handle predictable and unpredictable situations at all social levels in German business.
Correct conduct with German colleagues and customers, how to master negotiations, the correct tone to use in e-mails and letters, and table manners are just some of the topics that can prepare you for a successful trip to Deutschland. In this edition, we have included even more suggestions and questions that have come from our readers.
In an effort to remain true to the book's compact form, we have also managed to keep the chapters short and packed full of useful information.
Several chapters have been completely revised in order to keep up with today's chang-ing business environment. We have also included several com-pletely new topics for which we have noticed increasing interest: Information for Visitors to Germany".
Suitable manners and cultural knowledge have gained even more importance in the last few years. Main driving forces in the business arena today are constant competition and pressure for success, regardless of whether this is with colleagues, customers or while applying for a job.
This is of special significance for Germany — the world's export champion of the year in — because hardly any other country has such a complex network of business relationships reaching across international borders. There is strong pressure on Germany to open up new markets and decrease expenditures.
This will continue because of high domestic wages and great market po-tential in foreign countries. Therefore, Germany remains an attractive partner for foreign businesses. Successful business relations start with knowledge of the German market, German business and social etiquette and German culture.
For example, an American dental supplier was confronted with a problem in recent years when, despite superior quality, it was not able to place products successfully on the German market because German-specific issues were ignored.
This is where our book offers useful support to foreigners who are planning on doing business in Germany. Special thanks go to Barbara Parsons for her help with the English version and to Martin Schippel for his help with the German version of this second edition.
This book is divided into three sections. The first section contains ten basic behavior tips, the second section will provide you with a few guidelines on applying for a job or an internship in Germany, and the last few chapters contain tips on the more baffling aspects of German business culture such as carrying out negotiations, networking, and dealing with conflict.
Because these tips can be just as helpful for actual Germans, we have written the book in both German and English. As a foreigner, you should take advantage of the dual language aspect of the book, and refer to the glossary to help you understand key terms.
Finally, remember that cultural differences might seem daunting at first, but they are also what attract us to foreign cultures and essentially make doing business in foreign countries challenging, interesting, and fun.Cultural Differences in Business Communication John Hooker Tepper School of Business Carnegie Mellon University [email protected] December Learn more about German business and social culture.
Intercultural, language and communication skills courses to succeed in Germany. Are you aware of business communication in Germany?
Learn about face-to-face communication practices such as use of personal titles, language matters to help you business relationship. Expats working in Germany may struggle in the new workplace or feel overwhelmed by a barrage of German regulations.
Sylvia Schroll-Machl offers advice to ease the transition into working in Germany. | What you need to know about working in Germany, from job searching to starting a business. Nevertheless, the business communication style accepted in Germany is always straightforward, succinct and absolutely to the point.
Emotions and unneeded verbosity are certainly not welcomed in business. The following section will provide you with information on both verbal and non-verbal communication issues in Germany. It focuses on the initial stage of contact as an important factor examined together with the application of communication skills in business practice in Germany.